Feedback Studio: capture, click, submit, from inside your FutureState apps.
Feedback Studio is live today in CardPulse, BalanceU, and RollCall. Request an enhancement or report a bug in a few clicks, without leaving the page you’re on — no portal, no ticket template, no support email. It goes straight to the team that would build it.
Why we built it
Anyone who has been on the institution side of a vendor relationship knows the routine. You sit through the annual roadmap workshop. You take screenshots, paste them into a request form, and never hear back. When something matters enough, you start calling peer institutions to band together, hoping a coalition is loud enough to earn a line item on somebody else’s roadmap.
We spent years on your side of the table. Now that we’re the solution provider, we get a version of the same question in nearly every conversation: how much influence do we as customers actually have on your roadmap?
Feedback Studio is part of our answer.
Open it from wherever you are
Feedback Studio lives in the application interface. If you can see the problem or an opportunity for enhancement, you can report it without stopping what you’re doing in a matter of seconds.
Point at exactly what you mean
Instead of describing where the problem is, show us. Select any region of the screen and that selection travels with your submission — so we can see what you saw, in the state you saw it.
The context comes along automatically
Page, workflow state, and technical details attach themselves to every submission. That means far less back-and-forth for you and a better understanding of the initial submission for us.
A commitment to our customers
We hold ourselves to a simple standard: our customers’ goals are our goals. Feedback Studio is one of the most direct ways we can demonstrate this commitment. A real, two-way line between the people who use our software every day and the people building it.
This is what genuine partnership looks like to us. Your best ideas deserve more than a spot on a list someone is “thinking about” — they deserve a clear path to getting built. We’re not here to keep pace with how our industry treats customer feedback. We intend to lead it.
“Our customers are usability experts of the FutureState platform. Giving life to their feedback isn’t just a good idea — it’s how great experiences are built.”
— Chris Augustine, Head of Product, FutureStateAvailable today
CardPulse, BalanceU, and RollCall. No enablement, no licensing change, nothing for your administrators to turn on. It’s there at your next sign-in. Welcome to the newest addition. We hope you enjoy it.